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Refund and Return Policy

Shipping Policy

Welcome to Joyz Enterprises ! We are dedicated to providing you with the best shopping experience. Our shipping policy ensures that your orders are carefully packaged and delivered to you in a timely manner. We offer various shipping methods to suit your needs, and our costs are transparent to build trust and loyalty with our customers. The product will be processed within 24 hours of receiving the order and delivered to the customer within 5-6 business days.

Return & Exchange Policy

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Thank you for shopping with us! We strive to provide you with the best products and services. If you are not entirely satisfied with your purchase, we're here to help. Please review our return and refund policy outlined below.

1. Damaged Products

If you receive a product or print that is damaged, you are eligible for a full refund. Please follow these steps:

  1. Contact Us: Notify our customer service team within 7 days of receiving the damaged product. Provide your order number and a clear photo of the damaged item.

  2. Return the Product: We will provide instructions on how to return the product. You are required to courier the product back to us.

  3. Refund Process: Once we receive the returned product, we will process your refund. The refund will include the cost of the product and the courier charges incurred for returning the item.

2. Size Issues

We do not offer refunds, returns, or exchanges for size issues. A detailed size chart is provided on each product page to help you choose the correct size. Please refer to the size chart before making a purchase.

3. How to Return a Product

If you are eligible for a return due to a damaged product, please follow these steps:

  1. Contact Customer Service: Reach out to us via email or phone to initiate the return process. Provide your order number and a description of the issue.

  2. Pack the Product: Ensure the product is securely packed to prevent any further damage during transit.

  3. Ship the Product: Send the product to the address provided by our customer service team. Use a trackable courier service to avoid any lost packages.

  4. Refund Confirmation: Once we receive the returned product, we will inspect it and notify you of the status of your refund. The refund will be processed to your original method of payment within a certain number of days, depending on your card issuer's policies.

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